Description
Our Zoho Desk extension incorporates sentiment analysis directly within the ticketing system, enabling agents to quickly gauge the emotional tone of incoming email threads. We’ve added two key functionalities: the ability to read the latest thread of an email and provide sentiment analysis for it with a single click, and a button labelled “Overall Summary” that reads all the threads within an email conversation and generates a comprehensive sentiment analysis report. These features empower agents to understand the context and sentiment of customer interactions efficiently, enabling more informed and empathetic responses.

Key Features:

One-Click Sentiment Analysis: Analyze the sentiment of the latest email thread or the entire conversation in Zoho Desk instantly with a single click, facilitating quick understanding of customer emotions.

Detailed Sentiment Insights: Gain comprehensive insights into customer sentiment across all interactions, empowering agents to understand customer needs and emotions thoroughly.

Efficient Workflow Automation: Automate sentiment analysis processes to enhance agent efficiency, freeing up time for agents to provide personalized support and effectively resolve customer issues.

Dynamic Response Optimization: Enable agents to adjust responses in real-time based on sentiment updates, ensuring empathetic and tailored communication with customers.

Seamless Integration: Seamlessly integrate sentiment analysis functionality into Zoho Desk, offering a user-friendly interface and insightful reporting to enhance overall customer satisfaction and support processes.

How to install “ AI Ticket Sentiment Analyzer for Zoho Desk“

To install the AI Ticket Sentiment Analyzer for Zoho Desk.

  • Go to Setup > Marketplace > All.
  • All the installed extensions are listed. under All Extensions, you can view all the extensions supported by your CRM.
  • Click All Extensions,  browse for, and click “AI Ticket Sentiment Analyzer for Zoho Desk “
  • Details about the extensions will be available.
  • Click “Buy Now.”
    You can purchase the extension directly by choosing “Buy Now.”

Agree to the Terms of Service and click Install.

Choose one of the following, then click Confirm:

  • Install for admins only – The extension will only be installed in Desk for Users with the administrator profile.
  • Install for all users – The extension will be installed on the Desk for all users.
  • Choose Profiles – The extension will be installed in the Desk for manually chosen users. Choose this option, click Confirm, and then select the desired profiles. 

               The extension will be installed automatically for specific users.

After completing the payment process, authorization of the connector is required once.

Click on the “Authorize” link to grant permission for the connector to access necessary features.

Add Api key Value and Following the above steps, the extension will be successfully installed and ready for use.

Location Capture in Ticket Module Right Side Panel

This extension automatically captures the latest email thread and checks its sentiment as soon as you open it. and shows you in your extension

-Click the button Overall Summary to check all mail thread summary

-Overall Summary button click show all mail summary

Customer Support

Email: support@dsvcorp.com.au

Website: www.dsvcorp.com.au.com