Ticket To Lead For Zoho Desk
Support tickets to sales leads: Effortless conversion, maximum impact
The Ticket to Lead feature in Zoho Desk simplifies converting customer support tickets into potential sales opportunities. It allows you to transfer relevant information from support tickets captured in Zoho Desk to lead records in Zoho CRM with just a few clicks. By automating this process, businesses can efficiently manage and prioritize follow-up activities, ensuring valuable sales leads aren’t overlooked.
This integration fosters collaboration between support and sales teams, enabling them to work together more effectively to address customer needs and drive business growth.
Key Features:
- Seamless integration: The Ticket to Lead feature seamlessly integrates Zoho Desk with Zoho CRM, allowing for a smooth data transition from support tickets to lead records.
- Efficient conversion: With just a few clicks, support agents or sales representatives can convert relevant support tickets into lead records within Zoho Desk.
- User-controlled lead generation: Agents have control over the lead generation process. They can review the populated data, make necessary adjustments or additions, and then save the lead record. This user-controlled approach ensures accuracy and empowers agents to tailor lead information according to specific customer needs and interactions.
- Interactive lead creation: Agents initiate lead creation with a click, triggering a user-friendly interface where they can review and append data from the support ticket before saving it as a lead. This interactive process ensures accurate lead information.
