AI Ticket Sentiment Analyzer for Zoho Desk
Empower your agents with instant sentiment insights.
Our Zoho Desk extension incorporates sentiment analysis directly within the ticketing system, enabling agents to quickly gauge the emotional tone of incoming email threads. We’ve added two key functionalities: the ability to read the latest thread of an email and provide sentiment analysis for it with a single click, and a button labeled Overall Summary that reads all the threads within an email conversation and generates a comprehensive sentiment analysis report. These features empower agents to understand the context and sentiment of customer interactions efficiently, enabling more informed and empathetic responses.
Key Features:
- One-click sentiment analysis: Analyze the sentiment of the latest email thread or the entire conversation in Zoho Desk instantly with a single click to facilitate a quick understanding of customer emotions.
- Detailed sentiment insights: Gain comprehensive insights into customer sentiment across all interactions, empowering agents to understand customer needs and emotions thoroughly.
- Efficient workflow automation: Automate sentiment analysis processes to enhance agent efficiency, freeing up time for agents to provide personalized support and effectively resolve customer issues.
- Dynamic response optimization: Enable agents to adjust responses in real time based on sentiment updates, ensuring empathetic and tailored communication with customers.
