This extension helps you to lock your ticket detail view and restrict the agent from accessing all other related actions like, Sending email, resolution, approval etc by freezing the ticket page.
This functionality helps you to perform the ticket categorization and ensure that the SLAs are not bypassed by making a compulsion of CNT tagging before the agent starts working on the ticket.
Installation Steps
Step One
Installed the “Ticket Locking In Zoho Desk” extension, you will get two options-
- I have agreed to the terms of services
- I authorize Ticket Locking In Zoho Desk to access and process my data as required.
Then click on “Continue.”
Step Two
Next, you need to “Choose Users/Profiles.”
Select the appropriate option out of these three-
Then hit “Confirm.”
Select the appropriate option out of these three-
Then hit “Confirm.”
Step Three
Then choose your subscription options.
Then click on “Pay Now.”
Then click on “Pay Now.”
If you have any other questions we’ll be happy to answer them, simply send an email to zohomarketplace@fristinetech.com