Last updated: October 7, 2025

1. Introduction  

This Privacy Policy explains how SKYi Customer Portal (Mobile Application) (“we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you use our mobile application.

We are committed to safeguarding your privacy and ensuring transparency about how your data is handled in compliance with applicable privacy laws, including the Digital Personal Data Protection (DPDP) Act, GDPR, and Google Play requirements.

By using our app, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of data from users:

a. Personal Information:

  • Name
  • Email address
  • Phone number

b. Device Information:

  • Device ID
  • Operating system version

d. Files and Media:  

  • Photos, documents, or attachments uploaded through forms (e.g., ticket attachments or document uploads)

e. Other Information:

  • Notification tokens for sending push notifications

3. Purpose of Data Collection

Your data is collected and used for the following purposes:

  • User Authentication & Login: To verify and manage your account using Zoho Catalyst authentication.
  • Bookings, Tickets, Ledger, and Document Management: To process and display your related information within the app.
  • Notifications: To send important updates and alerts (via Firebase Cloud Messaging).
  • Customer Support: To assist with issues, queries.

We do not sell or rent any personal data to third parties.

4. Data Sharing  

We only share your data with trusted service providers necessary to operate the app:

  • Zoho Catalyst – for authentication, database, backend APIs, and secure data storage.
  • Firebase (Google LLC) – for push notifications, analytics, and crash reporting.

5. Data Storage and Retention  

Storage: Your data is securely stored on Zoho Catalyst and Firebase servers, which use encrypted storage and secure access controls.

Retention: We retain your data as long as your account remains active. Once you delete your account or request data deletion, your personal data will be permanently removed within a reasonable timeframe (typically 30 days).

6. User Rights

You have the right to:

  • Request account deletion at any time.
  • Request access, correction, or deletion of your personal data.
  • Opt out of non-essential notifications.

You can initiate these requests by contacting our support team via the email provided below.

7. Data Security

We take data protection seriously.

  • All communication between your device and our servers is encrypted in transit (HTTPS) and at rest (AES encryption).
  • Access to personal data is strictly controlled.
  • Regular security reviews and updates are performed to prevent unauthorized access or data breaches.

8. Children’s Privacy  

Our app is not intended for children under the age of 13. We do not knowingly collect or store personal information from children under 13. If we become aware that such data has been collected inadvertently, we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available within the app or at our website link. We encourage you to review this page periodically to stay informed about how your information is protected.

10. Contact Us

For privacy-related queries, data deletion requests, or any concerns regarding your personal information, please contact:

Privacy Officer
Email: support@dsvcorp.com.au