Ticket Locking In Zoho Desk
Perform ticket categorization and ensure that SLAs are not bypassed.
This extension helps you lock your ticket detail view and restrict the agent from accessing all other related actions, such as sending email, resolution, approval, etc. by freezing the ticket page. This functionality helps you perform ticket categorization and ensure that SLAs are not bypassed by making a compulsion of CNT tagging before the agent starts working on the ticket.
Key Features:
- Define your own set of fields for CNT categorization
- Efficient SLA tracking and management
- Boost agent performance and productivity
- Easy to use and maintain
